Not happy I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | I'm blown away I just received my Resin Coating On Canvas - and I'm blown away at how good it looks! The quality really exceeded my expectations.
Thank you so much.
Sincerely,
Jacki, Toronto | excellent CSR I had an excellent customer experience. I had some concerns and they were readily addressed and the final product is exactly what I wanted.
ML, Calgary | Resin Panel I finally received the picture and it turned out fantastic! Thank you so much for keeping me updated.
I will do more business with you and will let others know what a great job you did.
Thanks again,
Nadereh, |